SERVICES

We provide the following services

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Loss Adjusting

Modern industry and commerce is now driven by electronic systems and as such we are better placed to handle your loss adjusting requirements. Our qualified technical staff can diagnose and furnish you with a comprehensive and technically sound assessment report explaining all the technical aspects of the loss or damage and providing a solid base for decision making in line with the insurance policy in place.

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Surveys

From power stations and substations to the small plant and machinery as well as buildings and contents, we physically identify the risks to which you are exposed, analyse the frequency and severity thereof and prepare a comprehensive report covering findings and recommendations which empowers the underwriter to set correct terms and conditions which ensure proper risk management and for the loss ratio to remain within acceptable underwriting range.

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Valuations

We offer certified valuation services for property. Our team of engineers and other experts conduct property valuations of all kinds including power stations, substations, mining equipment, plant and machinery using specialist methods which ensure correct valuation and sum insured so as to avoid disputes in the event of claim due underinsurance and the operation of the average condition.

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Enterprise Risk Management (ERM)

As part of the modern approach to business we conduct ERM assessments (surveys and audits) for our customers and help in the implementation thereof. We undertake the full investigation of the processes, risk identification, analysis and control options available to the Organization’s business strategy and operations, Risk Management and internal controls in place, Geopolitical (political risk), Environmental Management, Continuity Management, Quality Management, Physical Security Management, Information Security Management, Emergency risks, People and Culture and Overriding Principles
SIGNIFICANCE OF ERM TO CUSTOMERS INCLUDE:-

  • Uncovers risks, which helps the organization build resiliency and sustainability (ability to recover quickly)
  • Ties the uncovered risks to controls existing in the management system
  • Monitors the organization’s control systems for the uncovered risks alongside the internal audit. Also, evaluation of the systems.
  • Encourages inter-departmental discussions of potential risks
  • The key risks identified serves to provide for business continuity. So ERM is key to business continuity
  • Prioritization and allocation of resources.

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Urban Risk Profiling & Disaster Reduction

We conduct urban risk profiling (URP) aimed at reducing disasters, loss of property and human life. Critical for local authorities and municipalities. Flash floods in urban areas remain the largest peril resulting in many and often huge claims to insurers. Urban disasters impact growth causing eraser of the economic development gains as fixed assets are destroyed, interruption of production and business occurs. This in addition to increasing losses resulting in claims, also depletes the insurance book. Flooding, account for a significant percentage of the average losses per year from all-natural disasters and weather. It is also a fact that the infrastructure built some years ago was not designed to cope with current urban disaster trends characterized by flash floods and other weather phenomena. The infrastructure often fail to cope resulting in flood damage to buildings, vehicles and other property including public infrastructure. Our URP overall aim is to strengthen community safety and resilience. Also providing a basis for future implementation of disaster risk financing by authorities who include municipalities most of whom are the insureds. The risk management benefits accruing to both the insurers and insureds cannot be over emphasized.

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Forensic Investigations

For claims cases needing specialist investigation our qualified and experienced forensic investigation specialists will conduct specialized investigations covering information collection, analysis and reporting of information with evidence thereby avoiding claims settlement delays but fair conclusion of insurance claims.
Our scope of investigations extends to:-

  • Fire claims
  • Fidelity guarantee claims
  • Cybercrime trends
  • Internet & computer programme based claims
  • Investigations in the digital environment
  • Liability claims
  • Claims document and records authenticity